The Customer
Established in 1885, Irwin Tools built a first-rate company on the belief that with determination and imagination, anything is achievable. With over 120 years of innovation and experience behind them, Irwin Tools has earned a first-class reputation for manufacturing professional grade hand tools and power tool accessories that has taken their products across the globe.
Dedicated teams garner insider knowledge by spending time in the field where they learn first-hand how products need to be improved for the benefit of the professional tradesmen that use these products every day. This knowledge also allows Irwin Tools to remain at the forefront of the industry where they continue to set the bar for quality and innovation extremely high.
The Challenge
Innovative in everything else they do, Irwin Tools was lacking this quality in their printing setup. The cost of printing was rising across the business, and the increased demand on IT staff to administer and fix printers had resulted in considerable expense in both time and money. There were also management requirements at each site, which only caused further difficulties. The current printing set up was ultimately inefficient, time-consuming, and expensive.
The Solution
Document Logic has years of experience in finding the right printing solutions for all kinds of businesses. We have specialist knowledge and a prime position for negotiating favourable price points.
To help Irwin Tools, one of our experts visited their offices to see what the problem was and to assess how Document Logic could best help. The expert decided to replace the company’s printer hardware with the revolutionary printer that uses a solid ink system and a multi-tiered pricing plan that allows customers to only pay for the colour they use, as well as delivering significant environmental benefits whilst also requiring much less maintenance.
The devices installed were also all remotely monitored and automatically administered, freeing up internal IT staff from time-consuming troubleshooting issues, and also minimising disruption. The service coverage also suits the international nature of Irwin Tools’s business and allows for flexible scalability.
The Results
After meeting with Document Logic experts and discussing their printing problems and needs, Irwin Tools received a new bespoke printing solution that solved all of their previous problems.
The environmentally friendly and super efficient hard ink technology of the printer plus its Three Tier Billing system has saved Irwin Tools up to 50% of its previous spendings on printing costs across the business. The remote monitoring and administration has also removed the need for internal manpower or expensive engineers to check the printers and keep them going, as they are now fault free. The coverage also means that if Irwin Tools need to expand into Europe, then their printers won’t suffer any issues.